Policies

1. Founding Family pre-order terms

This is a pre-order. Please read these terms before you reserve.

1. What you're reserving. A Solstis at the Founding Family price of $299. The $299 covers the Solstis cabinet, its first full stocking, and the app. Units ship in early 2027, in the order reservations were made, and no later than January 31, 2027.
2. How to reserve. Pay a $49 deposit today, credited toward the $299. The $250 balance, plus tax where required, is charged when your unit ships. Shipping is free.
3. Your saved card and the balance. If you pay the $49 deposit, you authorize Solstis Health Inc. to save your card and charge the $250 balance, plus tax where required, when your unit ships. We'll email you 14 to 30 days before the charge with the amount, the charge date, the last day to cancel, and a link to cancel. If the charge fails, we'll email you and give you 7 days to update your card. If it isn't updated by then, we cancel your reservation and refund your deposit.
4. Refundable until it ships. Cancel anytime before your unit ships for a full refund of everything you paid, with no fees. See Cancellations and refunds.
5. If we're running late. We'll email you before the ship date with a new date and your option to cancel for a full refund. See If we're running late.
6. Your price is locked. Your Founding Family price stays $299. If we materially change the product, what comes in it, or the app before your unit ships, we'll tell you, and you can cancel for a full refund.
7. Limit and our right to cancel. Reservations are limited to 3 per order. If we can't fulfill your reservation, we'll cancel it and refund everything you paid.
8. Who can reserve. You must be 18 or older to reserve, because Solstis holds over-the-counter medicine.
9. After the first year. Nothing renews or is charged automatically. After the first year, the smart features need the Solstis app subscription, $299 per year if you choose to continue. If it isn't renewed, voice guidance and the glow stop working.
10. Who you're buying from. Solstis Health Inc., 119 Braintree St, Unit 505, Allston, MA 02134. Questions: Jason@solstishealth.com or 617-545-4567.

At checkout, you'll confirm:

• I'm 18 or older, I've read the Policies, and I understand this is a pre-order that ships by January 31, 2027.
• I agree Solstis may save my card and charge the $250 balance, plus tax where required, when my unit ships, after emailing me 14 to 30 days before.

2. Cancellations and refunds

• Cancel anytime before your unit ships, with the cancel link in any reservation email, or by emailing Jason@solstishealth.com.
• You get back everything you paid, with no fees, within 7 business days, to your original payment method.
• Once your unit ships, the reservation is complete. See Returns and warranty.
• If we're running late or can't fulfill your reservation, you can always get a full refund. See If we're running late, and term 7 above.

3. If we're running late

• We promise to ship by January 31, 2027. If we learn we can't, we'll email you as soon as we know, and before that date, with a new ship date (or the honest reason we can't give one yet) and a free way to cancel for a full refund.
• If the new date is within 30 days of January 31, 2027, your reservation stays unless you tell us to cancel.
• If the delay is longer than 30 days, or we can't give a new date, we'll cancel and refund you in full unless you tell us you want to keep your reservation.
• If we have to delay again, we'll ask again. If you don't answer by the date in that email, we cancel and refund you in full.
• A delay never triggers the balance charge. The balance is charged only when your unit ships, after the email notice in term 3.
• You can still cancel for a full refund anytime before your unit ships.

4. Shipping

• Founding Family units ship in early 2027, in reservation order, and no later than January 31, 2027.
• Shipping is free. Sales tax, where required, is added to the $250 balance when it's charged.
• We ship to addresses in the 50 US states and Washington, DC. We can't ship to international or military (APO/FPO) addresses yet.
• We collect your shipping address at checkout. To change it, email us anytime before your unit ships.
• You'll get an email with tracking when your unit ships.
• You can ship to home or to campus. For campus, use the package address your school gives students.
• Restock items you buy through the Solstis app's Amazon links are sold and shipped by Amazon or its sellers, under their own shipping and return terms.

5. Returns and warranty

• Returns. If you change your mind after your Solstis arrives, return the unused cabinet in its original packaging within 30 days of delivery for a full refund of the price you paid. Return shipping is on you, unless it's our mistake.
• Opened medicines and supplies can't be returned, for safety reasons.
• Damaged or not working? Email us within 14 days of delivery with a photo, and we'll replace it free.
• Warranty. The Solstis cabinet's hardware comes with a 1-year limited warranty against defects in materials and workmanship, starting the day it's delivered. If it fails under normal use, we'll repair or replace it at no cost. The warranty doesn't cover damage from misuse or accidents, or the medicines and supplies inside.
• To start a return or a warranty claim, email Jason@solstishealth.com with your name and the email you reserved with.

6. Privacy

This policy covers solstishealth.com. The Solstis app will have its own privacy policy before it's available.

Children. This site is for adults. You must be 18 or older to reserve, and we don't knowingly collect information from children under 13.

How long we keep it. Reservation and payment records, as long as tax and accounting rules require (generally up to 7 years). Google Analytics data, 14 months. Everything else, only as long as we need it.

Security. The site uses HTTPS. Card payments are handled by Stripe, which meets the card industry's security standards.

Changes. We'll post updates here with a new date, and email reservation holders about material changes.

Contact. Jason@solstishealth.com, 617-545-4567, or Solstis Health Inc., 119 Braintree St, Unit 505, Allston, MA 02134.

Effective date: October 9, 2026

7. Terms of use

• Using this site means you agree to these terms and our Policies.
• General information. Information on this site is general, and it isn't medical advice, a diagnosis, or treatment. See Health and safety.
• What Solstis does and doesn't do. Solstis guides general first aid with what's inside the cabinet: a student tells it what's going on, a calm voice talks them through using the right supplies, and the glowing compartments quickly get them to the right solution. Its guidance is general, and it isn't medical advice, a diagnosis, or treatment. It doesn't replace a doctor, a nurse, or campus health. When something is more than first aid, it points the student to campus health services, or to 911 in an emergency. Solstis isn't a replacement for campus health or emergency care. In an emergency, call 911.
• Age. You must be 18 or older to reserve.
• Our content. The Solstis name, logo, product designs, photos, and site content belong to Solstis Health Inc.. Please don't copy or reuse them without our written permission.
• Fair use of the site. Don't misuse the site, try to break or overload it, or use it for anything illegal.
• Mistakes. We work to keep the site accurate. If we make a pricing mistake, we'll tell you, and you can cancel for a full refund.
• Other sites. Links to other sites, like Amazon for restocks, are governed by those sites' terms.
• Changes. We may update these terms, and the date at the top shows the latest version. Changes don't alter a reservation you've already made without your OK.
• Governing law. Massachusetts law governs these terms. Nothing here limits rights you have under consumer protection law.

8. Health and safety

• Solstis isn't a replacement for campus health or emergency care. In an emergency, call 911.
• The Solstis cabinet's voice guidance and the app give general first-aid information, and it isn't medical advice, a diagnosis, or treatment. When something is more than first aid, Solstis recommends the next step: student health, a doctor, urgent care, or the ER.
• Solstis holds over-the-counter medicine, so the person reserving must be 18 or older.
• If you have a question about a medicine or a health concern, ask a pharmacist, a doctor, or campus health.

9. Contact

• Email: Jason@solstishealth.com
• Phone: 617-545-4567
• Mail: Solstis Health Inc., 119 Braintree St, Unit 505, Allston, MA 02134

Ready? Reserve with a $49 deposit.